Shipping & Returns

Shipping Product

CellMosaic can ship product to virtually any address in the world as allowed by US policy and laws. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When Customer places an order, CellMosaic will estimate shipping and delivery dates for Customer based on the availability of the product. By default, all products will be shipped by FedEx overnight. Sensitive materials will be packed with cold pack or dry ice. For hazardous products and materials, additional charges for special packaging and handling will be added to the invoice. All product shipped will be insured for the default $100 value by FedEx, unless otherwise specified by the Customer. 

All international orders will be shipped via FedEx or DHL. Shipping charges will be added to the invoice. A $25 documentation and handling fee will be added. The Customer will be responsible for any import taxes, customs duties, and/or fees imposed by the destination country. For fast clearance and delivery, all international Customers are asked to supply CellMosaic its tax ID or value added tax identification (VAT) number and its FedEx or DHL account number prior to shipment if they have an account with FedEx or DHL. 

Returns Policy for Product

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.