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Ordering Products

Products can be ordered online through the Products & Services page.

If you would like to place the order by email, please fill the order form and email it to orders@cellmosaic.com 

When placing an order over the phone (781-463-0002), please provide us with the following information:

  • Purchase order number or credit card information
  • Shipping address
  • Billing address
  • Contact name and phone number
  • Catalog number, description, quantity and size of the product.
  • If the order is not taxable, a resale/tax exemption certificate must be provided.

We accept credit cards or purchase orders (PO).


Mailing & Shipping address:

CellMosaic, Inc.
10-A Roessler Road
Woburn, MA 01801
Phone: 781-463-0002
Fax: 781-998-4694

For general inquires, please email us at info@cellmosaic.com
Hours: 8:30 AM - 5:00 PM (EST).  


Terms and Conditions for Sales of Products:

Pricing: Pricing is accurate as stated on the CellMosaic website. We reserve the right to adjust the price based on the complexity and cost of materials at any time. Please check back often to see the current price. Discount prices may be offered for multiple orders of certain products. Discounts can also be offered for large scale synthesis. Please send us any inquires about these discounts.

Shipping: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. For hazardous materials, additional charges for special packaging and handling will be added to the invoice.

Return Policy: You may return most new, unopened items within 30 days of delivery for a full refund except the items need to store at -80 freezer. There is a 10% restock fee. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Terms for Payments: Payments are due net 30 days from the date of shipment. Please make all checks payable to: CellMosaic, Inc. We also accept Visa and Master Card. Credit cards must be approved prior to shipment of the product.

Warranty: CellMosaic warrants that each product conforms to its specification at the time of its shipment. If the product doesn't conform to the specification, CellMosaic will, at its option, replace the product or return the purchase price paid by the customer, provided that the customer returns the alleged non-conforming product within 30 days of receipt of the product. CellMosaic makes no other warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose.

Terms of Use: CellMosaic's products are developed and designed for research use only and are not to be used for any other purposes. All of the products should be handled only by qualified and trained personnel. Buyers are required to indemnify and hold CellMosaic harmless from and against any and all losses, damages and expenses that may ensue from the use of a CellMosaic product. This indemnification will be applied to all orders, regardless of the format under which the order is placed.

Intellectual Property: It is CellMosaic's policy to honor intellectual properties and avoid infringing any approved patents. However, as we constantly develop new products and support cutting-edge research, it is likely that we may have to withdraw or adjust the price of some of our products for which patents are approved and issued.

Limited License and Restricted Usage: Products of AqT™, NeIon™, oxLink™ and sxLink™ are covered under US patent number 8,907,079B2, 9,511,150B2, US 14/965,699, US9,346,833B2, US 9,518,067B2, and equivalent patents and patent applications in other countries in the name of CellMosaic, Inc. The purchase of these  products includes a limited license to use the products for internal research and development but not for any commercial purposes. Commercial use shall include: (1) Sale, lease, license or other transfer of the material or any material derived or produced from it. (2) Sale, lease, license or other grant of rights to use this material or any material derived or produced from it. (3) Use of this material to perform services for a fee for third parties, including contract research and drug screening.