Orders can be placed online through the website or by telephone, email, or fax. We accept credit cards (Visa/Master card) and/or purchase orders.

When placing an order using a purchase order over the phone, please provide the following information:

• Customer account number
• Purchase order number
• Shipping address
• Billing address
• Contact name and phone number
• Catalog number, description, quantity and size of the product.
• If the order is not taxable, a resale/tax exemption certificate must be provided.

Shipping: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. For hazardous materials, additional charges for special packaging and handling will be added to the invoice.

Return Policy: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Terms for Payments: Payments are due net 30 days from the date of shipment. Please make all checks payable to: CellMosaic, LLC. We also accept Visa and Master Card. Credit cards must be approved prior to shipment of the product.

Warranty: CellMosaic warrants that each product conforms to its specification at the time of its shipment. If the product doesn't conform to the specification, CellMosaic will, at its option, replace the product or return the purchase price paid by the customer, provided that the customer returns the alleged non-conforming product within 30 days of receipt of the product. CellMosaic makes no other warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose.

Terms of Use: CellMosaic's products are developed and designed for research use only and are not to be used for any other purposes. All of the products should be handled only by qualified and trained personnel. Buyers are required to indemnify and hold CellMosaic harmless from and against any and all losses, damages and expenses that may ensue from the use of a CellMosaic product. This indemnification will be applied to all orders, regardless of the format under which the order is placed.

Intellectual Property: It is CellMosaic's policy to honor intellectual properties and avoid infringing any approved patents. However, as we constantly develop new products and support cutting-edge research, it is likely that we may have to withdraw or adjust the price of some of our products for which patents are approved and issued.

Mailing & Shipping address:

CellMosaic, LLC
100 Barber Avenue
Worcester, MA 01606
Phone: 508-770-8030
Fax: 508-635-9652

For general inquires email at info@cellmosaic.com
Sales: sales@cellmosaic.com
Hours: 9:00 AM - 5:00 PM (EST).