Because each bioconjugate is different, CellMosaic makes every effort to thoroughly understand the process and your requirements before performing the experiment. Please download and fill out our quotation request form (pdf file). We will call you to help you with process selection and guide you through the ordering process.
Pricing: Pricing is accurate as stated on the CellMosaic website. We reserve the right to adjust the price based on the complexity and cost of materials at any time. Please check back often to see the current price. Discount prices may be offered for multiple orders of certain processes. Please read the individual process pricing information. Discounts can also be offered for large scale synthesis. Please send us any inquires about these discounts.
Time Frame: The standard time frame for performing any bioconjugation will be two to three weeks after placing the order. Please allow extra time in the case that certain materials have to be ordered through third parties or if special analysis/purification services are requested. A targeted delivery date will be stated in the quote. However, the date is used primarily for planning and estimation purposes and may be adjusted depending on the circumstances.
Modifications/Cancellations: The customer can request a modification or cancellation of an order at any point in writing with sufficient detail, enabling CellMosaic to assess the impact of the requested modification/cancellation on the cost, time frame, or any other aspect of the service. The customer is responsible for any cost that has been incurred prior to the modification/cancellation. A separate order or amendment will be generated for any modification. In the event that a designed bioconjugate cannot be assembled using the requested method due to the biopolymer's properties, CellMosaic reserves the right to modify or cancel the order.
Shipping: All orders will be shipped by Federal Express overnight. Shipping and handling charges will be added to the invoice. Hazardous materials will be shipped by Federal Express Ground. For hazardous materials, additional charges for special packaging and handling will be added to the invoice.
Terms for Payments: Payments are due net 30 days from the date of shipment. Please make all checks payable to: CellMosaic, LLC. We also accept Visa and Master Card. Credit cards must be approved prior to the shipment of product.
Warranty: CellMosaic warrants that 1) all custom bioconjugations will be carried out with reasonable care and skill, and that 2) all custom bioconjugates will have the compositions that are requested by the customer. CellMosaic's liability for breach of this warranty shall be, at its option, to give a credit for or re-perform the bioconjugation in question. This warranty shall only extend for a period of thirty (30) days from the date of the shipment of the bioconjugate. Due to the nature and complexities of bioconjugation, CellMosaic cannot guarantee the yield of any non-standard bioconjugation reaction and the final performance of the custom bioconjugate. In rare cases, if a bioconjugate cannot be made by standard methods due to the properties of the biopolymer, CellMosaic reserves the right to cancel an order or modify the synthetic route at the customer's discretion.
Intellectual Properties: It is CellMosaic's policy to honor intellectual property laws and avoid infringing on any approved patents. CellMosaic, LLC synthesizes products at the request of its customers and cannot determine the intellectual property status of each request. Therefore, customers are required to indemnify and hold CellMosaic harmless from and against any and all losses, damages, and expenses that may ensue from breach of intellectual property associated with a custom product(s). This indemnification will be applied to all orders, regardless of the format under which the order is placed.
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